The Namibia Backup Pass gives independent travellers a practical local assistance point across the moments that can make a Namibia journey harder to manage from a distance. You do not need to join a tour to use it.
BOOK NAMIBIA YOUR WAY. KEEP ONE LOCAL BACKUP. Super Assist complements rather than replaces rental companies, lodges and tour operators.
What this service covers
- Accommodation disruption — Start organising the next local question when a stay, arrival time or accommodation plan changes.
- Provider coordination — Bring the right context together across the providers already involved in your journey.
- Transfer problems — Work through airport, town or between-stop transfer questions and identify the next contact.
- Activity changes — Clarify meeting points, timing or alternative options when an activity plan moves.
- Route disruption — Use a local starting point when road conditions, distance or a change of plan affects the route.
- Practical local assistance — Ask the local questions that are difficult to solve remotely before or during your Namibia trip.
Independent Traveller Concierge
Choose a more structured assistance path when a multi-stop itinerary has several providers, dates or moving parts.
Travel Rescue — Pay Per Incident
Use focused assistance for one defined disruption or booking problem. For immediate danger, contact emergency services first.
Partner referrals
Rental companies and accommodation providers can share a referral QR code so guests have one local backup point without replacing the provider's own booking or emergency process.
Published service fees
- Backup Pass Solo — N$299 (1 traveller · up to 14 days)
- Backup Pass Couple — N$449 (2 travellers · up to 14 days)
- Backup Pass Family — N$599 (up to 5 travellers · up to 14 days)
- Extended Journey Add-on — N$199 (additional 14 days)
- Independent Traveller Concierge — N$1 250 (per trip · up to 14 days)
Service fees cover Super Assist assistance and coordination. Third-party supplier costs remain payable by the traveller.
GET MY NAMIBIA BACKUP PASS · I NEED TRAVEL HELP
Frequently asked questions
Who can help tourists when something goes wrong in Namibia?
For travel coordination and practical next steps, Namibia Tourism Super Assist can help independent tourists organise the local question, identify the relevant provider and route an enquiry. For immediate danger, injury, fire, crime or a life-threatening roadside situation, contact the relevant emergency service first.
What is the Namibia Backup Pass?
It is a practical local assistance layer for independent travellers who want one Namibia backup point across accommodation questions, provider coordination, transfers, activities, route changes and practical local help. You can use it without joining a tour.
Does Super Assist replace my rental company, lodge or tour operator?
No. Super Assist complements those providers. They remain responsible for their own availability, pricing, booking terms, amendments and service delivery; Super Assist helps you frame and route the local question.
Can I use the Backup Pass if I am already travelling?
Yes. Share your location, booking context and what changed. Super Assist can help identify the next practical local contact or question to ask, subject to provider response and availability.
What happens if my accommodation cancels?
Super Assist can help organise the local question and coordinate the next contact, but replacement accommodation availability, pricing and payment remain with the relevant supplier.
What if my Namibia accommodation booking fails while self-driving?
Share your current location, booking details, route and arrival timing. Super Assist can help organise the next local question and coordinate with the accommodation provider or another relevant contact, while the provider confirms availability, pricing, payment and any replacement booking.
What if I cannot reach my tour provider?
Share the provider, booking context and your current location. Super Assist can help route the enquiry and identify a practical next step.
Can I get local travel assistance without joining a tour?
Yes. The Namibia Backup Pass is designed for independent travellers, including self-drive tourists, couples, families and small groups. You do not need to join a guided tour or book a package through Super Assist.
Is the Namibia Backup Pass travel insurance?
No. The Backup Pass is assistance and coordination, not travel, medical or vehicle insurance. Keep appropriate insurance for your trip.
Are third-party expenses included?
No. Accommodation, repairs, towing, medical treatment, transport, replacement bookings, activities, fuel, flights and supplier fees remain payable by the traveller.
Can self-drive tourists use the service?
Yes. Self-drive travellers can use it for route disruption, provider coordination, transfer problems and practical local assistance.
How long is a Backup Pass valid?
Solo, Couple and Family passes cover up to 14 days. The Extended Journey Add-on adds another 14 days.
Can families use one pass?
Yes. The Family pass covers up to five travellers for up to 14 days.